Returns & Refunds Policy

MoonOrosOne, LLC

Last updated: November 6, 2026

Thank you for supporting MoonOros.One and our Born With It merchandise collections. Each purchase helps celebrate the love, joy, creativity, and unique gifts expressed through our Trisomy 21 Joy Tribe and Autist Collective.

We want you to be happy with your purchase and understand our policies before placing an order.

1. Made-to-Order Merchandise

Most of our apparel, mugs, drinkware, and other merchandise are produced specifically for each order through our independent print-on-demand fulfillment partners.

Because these products are made to order, we generally do not accept discretionary returns or exchanges for:

Change of mind or personal preference.
Incorrectly selected sizes or colors.
Normal differences between digital product images and the finished merchandise.
Ordering the wrong item or quantity.

Please review product descriptions, sizing charts, colors, and quantities carefully before completing your purchase.

These restrictions do not affect cancellation, return, refund, or other consumer rights provided by applicable law.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, materially misprinted, or substantially different from what you ordered, please contact us.

Email info@revealingthejewelsofautism.com, preferably within 30 days of receiving your order.

Please include:

Your order number.
A brief description of the problem.
Clear photographs showing the issue, whenever possible.

We will review the issue and work with our fulfillment partner toward an appropriate resolution.

Depending on the circumstances and applicable consumer rights, remedies may include a replacement or refund.

The requested 30-day notification period helps us process claims with our fulfillment partners. It does not limit any longer rights or remedies guaranteed by law.

3. Exchanges and Order Changes

Because our merchandise is made to order, we generally cannot accommodate exchanges for customer-selected sizes, colors, or styles.

If you need to correct or cancel an order, please contact us as soon as possible.

Once production begins, changes or cancellations may no longer be possible, except where required by applicable law.

If we shipped an incorrect item or size, please contact us under Section 2.

4. Lost or Undelivered Packages

If your order has not arrived by its estimated delivery date, please contact us, preferably within 30 days after that date.

We will review the shipping information and tracking details and work toward an appropriate resolution.

If tracking shows that your package was delivered, please first check the shipping address, nearby delivery locations, and any carrier notices.

Your legal rights regarding undelivered merchandise remain unaffected.

5. Refunds and Replacements

When a refund or replacement is approved or required by law:

We will communicate the proposed resolution and any necessary instructions.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on your payment provider and applicable legal requirements.
Verified defective print-on-demand merchandise generally does not need to be returned unless we specifically request it.

If a return is necessary, please contact us for instructions before shipping anything. Do not send merchandise directly to our fulfillment partners or business mailing address without authorization.

Where a product is defective or incorrect, we will cover legally required return costs and provide the remedies required by applicable consumer law.

6. International Orders and Consumer Rights

MoonOros.One serves customers in selected international destinations, including Canada, the United Kingdom, Australia, and New Zealand.

We respect the mandatory consumer protection laws that apply to purchases in these locations.

United Kingdom: For eligible online purchases, customers generally have a legal right to cancel within 14 days after receiving their goods, even without a product defect. Customers then generally have another 14 days to return the goods. Certain genuinely personalized products or products made to a customer's specifications may be exempt. Manufacturing an item only after ordering does not automatically eliminate cancellation rights.

To exercise an applicable UK cancellation right, email us within the required period. We will provide return instructions and process refunds, including standard outbound delivery charges where required by law. Customers may be responsible for direct return postage for non-defective cancellations where legally permitted and disclosed before purchase.

Australia and New Zealand: Applicable consumer guarantees may entitle customers to a repair, replacement, refund, or other remedy when merchandise is defective, materially misdescribed, or otherwise fails to meet legal requirements.

Canada and the United States: Applicable federal, state, provincial, and other consumer protection laws continue to apply